Last updated: 18 August 2026

Your satisfaction is very important to us. Our complaints procedure gives everyone the chance to tell us when they are unhappy. We then do our very best to find a suitable solution. Service, reliability, quality and satisfaction are at the heart of SportsHero.

How do you report a complaint?
Please contact us as soon as possible if you have a complaint, partly to limit any damage. By law, a complaint is made on time if it is reported within two months of discovery. It is in your interest to make your complaint in writing. You can do this by email or by sending a letter to:

Email address:
info@sportshero.nl

Postal address:
SportsHero
Attn. Complaints procedure
Maidstone 8
5026 SK Tilburg

You can of course also report your complaint by phone on the following number:
+31(0)13 7112420 (Mon–Fri 08:00–18:00)

What happens to your complaint?
We aim to start handling your complaint within 1 working day and resolve it. If this is not possible, you will receive a message within 3 working days at the latest with:

A confirmation of your complaint, who is handling it and the expected time to resolve it.

A message with the solution to your complaint. If we cannot offer you the solution you want, we will look at other options together with you.

We advise you to report complaints to us first by emailing info@sportshero.nl. If this does not lead to a solution, you can submit your dispute for mediation via WebwinkelKeur.